Legal Center
Last updated: January 31, 2025
This is where we keep the legal stuff. All our policies, terms, and agreements in one place. No corporate fluff, just straightforward documents that explain how we operate and what you can expect from us. We believe in transparency and making these documents actually readable. Everything here applies when you use our website, buy our products, or interact with our services. Take a look around - we've organized it all so you can find what you need without digging through walls of text.
Core Legal Documents
Terms of Service →
General terms governing the use of our website and purchase of products. These terms apply to all visitors and customers.
Privacy Policy →
How we collect, use, and protect your personal information in compliance with GDPR and international privacy laws.
Cookie Policy →
Information about cookies and tracking technologies we use to enhance your browsing experience.
Product-Specific Documents
Hardware Terms →
Specific terms for all Epilogue hardware products including operators, consoles, and peripherals. Covers licensing, permitted uses, and warranty void conditions.
Health & Safety Information →
Important safety information for using our hardware products. Includes electrical safety, medical warnings, and proper handling guidelines.
DMCA Policy →
Copyright protection and infringement reporting procedures. Details our commitment to intellectual property rights and takedown process.
Software Agreements
Playback Software License Agreement →
End User License Agreement for Epilogue Playback software. Single-use license terms for use with Operator devices. The authoritative version is included with the software.
Customer Service Policies
Shipping Policy →
Shipping methods, costs, and delivery information for domestic and international orders. Includes customs and import duty information.
Returns & Refunds →
Return procedures and refund policies for our products. Details eligibility by region, timelines, and consumer protection rights.
Limited Hardware Warranty →
Epilogue's one-year limited manufacturer warranty for hardware products. Details coverage, exclusions, service options, and consumer law relationships.
Contact Information
For questions about our policies, please contact:
Support: support.epilogue.co
Electromagnetica Business Park
Calea Rahovei 266-268
Bucharest, Romania
EUID: ROONRC.J40/15227/2019
VAT: RO41873908